At IFFIINC, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our detailed return and refund policy below.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused and in the same condition as you received it.
  • The item must be in its original packaging.
  • A return request must be initiated within 7 days of receiving the product.

Note: Certain items, such as customized or clearance products, are non-returnable. These exclusions will be clearly mentioned at the time of purchase.

2. Steps to Initiate a Return

To initiate a return:

  1. Contact us at [insert email or phone number] with your order number and a brief explanation of the issue.
  2. Our support team will review your request and provide instructions for returning the item.
  3. Once approved, securely pack the item and ship it to the address provided by our team.

Important: Return shipping costs are the responsibility of the customer unless the return is due to a defect or an error on our part.

3. Non-Returnable Items

The following items are not eligible for returns:

  • Used or damaged products not due to a manufacturing defect.
  • Items returned without prior approval.
  • Products purchased on final sale or clearance.

4. Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed as follows:

  • Original Payment Method: Refunds will be credited to your original payment method within 7-10 business days.
  • Store Credit: Alternatively, you may choose to receive store credit for future purchases.

Note: Shipping charges are non-refundable unless the return is due to our error or a defective product.

5. Defective or Damaged Items

If you receive a defective or damaged product, please contact us immediately at [insert email or phone number] with:

  • Your order number.
  • Clear photos of the defect or damage.

We will replace the item at no additional cost or issue a full refund, including shipping fees.

6. Exchanges

We offer exchanges for items of equal value if:

  • The request is initiated within 7 days of receiving the product.
  • The item is unused and in its original condition.

Please contact our team to arrange an exchange.

7. Cancellations

If you wish to cancel your order, please notify us within 24 hours of placing it. Orders that have already been shipped cannot be canceled, but they may qualify for a return after delivery.

8. Contact Us

If you have any questions or need assistance with a return or refund, please don’t hesitate to reach out to us:

  • Email: iffiinc6@gmail.com
  • Phone: +1 (470) 334-6375
  • Working Hours: 24